• Documented and deciphered client requirements and communicated solutions in regards to issues with BELL Mobility data, network and repair services.
• Provided our clients technical support in an effort to assist in service needs and problem resolutions regarding cellular as well as desktop issues with WAN/LAN connectivity.
• Generated a report of problem areas and update the internal report of the list of affected areas to better assist our clients and internal teams to help improve troubleshooting efficiency.
• Configured BES, BIS, and Exchange active sync.
• Assisted with closing technical tickets raised by clients in order to improve operational efficiency.