• Helped with troubleshooting and resolving issues on Linux based Apache server and Windows IIS server for webhosting and regularly checked on the DNS, Applications and Server to resolve any issues on the websites.
• Helped migrate the websites to CDN to assist with website caching and server load balancing to improve overall website performance.
• Provided Technical Support for our clients using our hosting infrastructure
• Identified issues faced by our clients on our live servers and helped resolve Hosting related issues such as SSL certificate installations, delay in name server propagation, DNS records not working and assist in their resolution.
• Assisted with closing technical tickets raised by clients in order to improve operational efficiency.